Frequently Asked Questions

Every rental includes transportation to the launch point, paddles, life jackets, and a trash bag, plus a full day pass for our campground and parking. You'll float your chosen route and finish right back at Finley & James River Co.—no vehicle shuttling or extra pickups required.

All reservations are non-refundable. We do not return money to your original payment method.

Reservation changes and cancellations must be requested at least 48 hours before your scheduled trip. This policy applies regardless of weather conditions. Reservations made within 48 hours of the trip are still subject to the same cancellation policy.

Eligible cancellations receive a gift card voucher for the amount paid, which can be used at Finley & James River Co. on a later date—not a cash refund. No-shows are charged the full amount of the reservation and are not eligible for a voucher.

Float trips operate rain or shine, and rain does not automatically cancel your reservation. Guests are responsible for monitoring weather conditions before their trip.

If you need to cancel, rebook, or make changes to your reservation, you must do so at least 48 hours before your scheduled launch time. Reservations made within 48 hours of the trip are still subject to the same cancellation policy.

All reservations are non-refundable. We do not return money to your original payment method. When a cancellation qualifies under our policy—or if Finley & James River Co. cancels your trip because river or weather conditions are unsafe—you will receive a gift card voucher for the amount paid to use on a future visit, not a cash refund.

Trip times vary based on river conditions, water levels, boat type, and how often you stop along the way.

• Jamesville Bridge (3.5 miles): most guests finish in about 2–4 hours
• Shelvin Rock (7 miles): most guests finish in about 3–7 hours

Please plan to arrive at least 15 minutes before your scheduled shuttle time. Completing your waiver online before arrival will help speed up the check-in process.

Anyone arriving without a signed waiver may delay the group's departure. If there isn't enough time to complete the paperwork before the shuttle leaves, those guests may be placed on a later shuttle if space is available.

All rental equipment must be returned to Finley & James River Co. by 7:00 PM. Late returns are subject to an additional rental charge.

Yes. Parents and guardians are responsible for deciding whether the river is appropriate for their children. A parent or legal guardian must sign the waiver for all minors.

Yes. Coolers are welcome. However, glass containers are prohibited. Please help keep the James River clean by packing out everything you bring with you.

Well-behaved dogs are welcome in kayaks and canoes. For safety reasons, dogs are not permitted on tubes or rafts. All dogs must remain leashed while on campground property.

Absolutely. Fishing is allowed from rented kayaks and canoes. Be sure to have a valid Missouri fishing license before heading out.

Online reservations must be made in advance. If you're looking for a same-day trip, give us a call at 417-203-9888 or stop by the office to check availability.

No. Reservations are confirmed only after payment has been received.

Yes. Groups reserving 10 or more boats may qualify for special pricing. Contact us at 417-203-9888 to discuss your group's needs and receive a customized quote.

Yes. Your float reservation includes access to the property both before and after your shuttle departure time, so you're welcome to arrive early or relax on the property after your trip.

If you are not camping with us, please note that the park closes at 8:00 PM and all day-use guests must depart by that time. Guests with camping reservations may remain on the property for the duration of their stay.

Yes. Finley & James River Co. offers camping accommodations for guests who want to extend their stay and enjoy more time on the river.

We recommend checking our website before arriving to view current availability, campsite types, amenities, and rates. Booking in advance is encouraged, especially during weekends and peak summer dates.

Yes. Missouri law requires that there be a properly sized U.S. Coast Guard-approved life jacket available for every person in a vessel. Finley & James River Co. provides life jackets at no additional charge with all rentals.

Children under the age of 7 are required by law to wear their life jacket at all times while on the water. We strongly encourage all guests, regardless of age or swimming ability, to wear a life jacket throughout their float for added safety.

Yes. Our general store is stocked with many of the items guests commonly need before or after a day on the river. We carry ice, cold drinks, snacks, and a variety of river essentials.

Whether you forgot something at home or just want to stock up before your float, there's a good chance you'll find what you need in our store

Guest parking is available in our large parking lot located at 1254 Hootentown Rd., Crane, MO 65633. Just follow the signs when you arrive and our team will help point you in the right direction if needed.

If you're bringing coolers, personal boats, fishing gear, or other equipment, we recommend using our designated unloading zone before parking. This allows you to unload your belongings close to the check-in area so you won't have to carry everything across the parking lot.

Once you've unloaded, simply move your vehicle to the guest parking area and head to the office to check in for your trip.

We recommend wearing a swimsuit or other comfortable clothing that can get wet, along with water shoes or secure sandals suitable for river conditions. Bringing plenty of drinking water is also a good idea, especially on hot summer days.

Many guests like to bring a towel and a change of clothes for after their float. If you're bringing items that shouldn't get wet—such as phones, wallets, keys, or cameras—we strongly recommend using a waterproof dry bag to keep them protected during your trip.

Yes. Alcohol is permitted on the river; however, glass containers are strictly prohibited. Please bring beverages in cans or plastic containers only.

If you forget your favorite drink, stop by our general store before your trip. We carry a variety of cold beverages, snacks, ice, and other river essentials to help you enjoy your day on the water.